Vault support

Customer support for your Family Legacy Collection

Help for private vault access, delivery email, collection preparation, missing artifacts, and digital keepsake questions.

Vault link expired

Contact support with your order number so we can review access.

Email not received

Check spam first, then contact support for a safe resend review.

Artifact missing

Contact support with your order number and the artifact you expected to receive.

Collection delayed

Some collections take longer. We can check stuck orders manually.

Refund note

This is a digital product; refund review depends on delivery state.

Arms clarification

We create personalized symbolic keepsakes, not official arms and not genealogy claims.

Contact support: [email protected]

FAQ

Can support reissue a private vault link?Support can review expired or missing access and reissue when appropriate.

Can support mark an order paid?No. Payment status must come from verified payment events.

Can support certify a coat of arms?No. MyKinLegacy creates symbolic keepsakes, not official arms.

Disclaimer

MyKinLegacy creates personalized heritage-inspired symbolic keepsakes for gifting and personal keeping. The service does not provide official arms or genealogy claims.